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Re:A Close Reading of Two Apple Apologies by thowar2 on Sunday September 30, 2012 @12:15PM (#4593214)
Reality Distortion Field vs. Excellent Customer Service: Which is more effective?
Re:A Close Reading of Two Apple Apologies by ams6110 on Sunday September 30, 2012 @12:38PM (#4593266)
To me the Jobs letter reads like one from a leader: strong, confident, and yes egotistical. "I know I'm right, this will all work out to your benefit, you made the right decision, but all things considered it seems right to throw you a bone."

The Cook letter reads like one from a battered spouse. "I'm sorry, please don't leave me, meanwhile have some other women if that makes you happy."

Re:A Close Reading of Two Apple Apologies by jasonlotito on Sunday September 30, 2012 @02:25PM (#4593579)
The problem with Jobs' confident tone is that he'd use it even for things he was clearly wrong on (of which he'd amend a year later). Sorry, but a leader confesses his wrongs and moves on. He doesn't try to weasel out of it by handing waving and pointing.
Re:A Close Reading of Two Apple Apologies by enraged_camel on Sunday September 30, 2012 @01:24PM (#4593385)
Yes. I'm glad Cook wrote the letter, but it does come across as a bit too meek.