Let’s set the issue of my judgement of tone aside. Can you recognize the difference in logic between your statement and my modified version?
I am suggesting that a completely different instruction be offered to the person making this request.
I am suggesting that a completely different instruction be offered to the person making this request.
There’s no rudeness. There’s nothing unfriendly. That’s your fantasy. It’s in your head.
Some people may feel the same as you, and I’m ok with it. They will quickly learn I mean no harm by it. I’m glad to help. They need to give me all the information to do so. Once that’s happened, we get from Q to A in a shorter amount of time and with less total communication. Less words, fewer messages, reduced time to resolution.
If they’ve given me a concerted effort to frame their question with support, giving me an actual shot of helping them without making it more of a burden to understand what they’re even asking, I’m more likely to engage and be specific on a follow up question. I think you’re forgetting the linked article is talking about absolute half assed attempts for asking for help. Is that not itself rude? Unfriendly?