Re:To Stripe or not to Stripe in Canada
by michaelschade on Friday September 28, 2012 @06:02PM
(#4588013)
You're right – we messed up here, and I am sorry for that.
There were some upstream difficulties in transferring USD funds to Canadian bank accounts. As entrepreneurs ourselves, we understand how important it is to have transfers go through reliably–your business depends on this–and so we are wiring the funds (of course, at no cost to you) as an immediate fix. We are continuing to monitor the transfers situation and we will make sure that you continue to get your money correctly and on time.
We could have communicated this more clearly, and are working in parallel to improve this going forward (though we of course hope to not see any problems like this). To that end, we are looking into proactive emails for these situations on the off-chance that this happens in the future.
Again, I'm very sorry that you are having to deal with this. We've built Stripe so that you don't have to think about the complexities of accepting payments online–including receiving your money–and I hope that you'll let us show you how important this is. I'll be watching this HN thread, but you're also welcome to email me directly at [email protected] if you ever need anything.
There were some upstream difficulties in transferring USD funds to Canadian bank accounts. As entrepreneurs ourselves, we understand how important it is to have transfers go through reliably–your business depends on this–and so we are wiring the funds (of course, at no cost to you) as an immediate fix. We are continuing to monitor the transfers situation and we will make sure that you continue to get your money correctly and on time.
We could have communicated this more clearly, and are working in parallel to improve this going forward (though we of course hope to not see any problems like this). To that end, we are looking into proactive emails for these situations on the off-chance that this happens in the future.
Again, I'm very sorry that you are having to deal with this. We've built Stripe so that you don't have to think about the complexities of accepting payments online–including receiving your money–and I hope that you'll let us show you how important this is. I'll be watching this HN thread, but you're also welcome to email me directly at [email protected] if you ever need anything.