Awesome that you have a set up that allows you to record and share and then also do it!

CleanShotX [0] is what I used. Honestly the cloud hosting aspect is overpriced but it does make sharing a picture/video super easy for cases like this. I know macOS has annotation tools built-in for screenshots but CleanShotX's tools are about 1 billion times faster/easier to use. I use this tool all the time just to take a quick screenshot, add some arrows/circles/text/numbers and send it off.

Not affiliated in any way, just a big fan of any tool that lets me quickly explain or document something. I'd say about 99% of bug tickets I enter into our ticketing tool have a CleanShotX screenshot attached (or video).

Here is an example of a handful of the tools (numbers, text, boxes, arrows, highlight area, and redact): https://cs.joshstrange.com/kSpsv7DG

[0] https://cleanshot.com/

CleanShot X is extremely good, in case anyone is looking for more endorsements.

Wow thank for the recording! We were able to push out a fix, should be workin g now!

No problem, happy to help and thank you for fixing it! It works perfectly now.