Re:Way past its prime: how did Amazon get so rubbish?
by madaxe_again on Sunday October 05, 2025 @04:41AM
(#45479986)
Because it’s Amazon Spain and I live in Portugal - they only do return labels etc. for a collection point 200km from where I live, otherwise, you have to ship stuff back at your own expense. No option to automatically open a return.
It’s basically the Amazon uk returns process from 20 years ago.
Re:Way past its prime: how did Amazon get so rubbish?
by microtonal on Sunday October 05, 2025 @04:51AM
(#45480029)
They should repair it under warranty, period. If they cannot make a return label, you can send it back. IIRC they are also responsible for the shipping cost, but they can refund it afterwards when they are not able to create a return label.
I think your mistake might be that they are sticking to the letter of the law. Don't ask for your 14-day cool-off period, because strictly I think the product needs to be sealed (though many sellers are more lenient):
https://business.gov.nl/regulation/cancellation-period-sale/
Instead ask for a repair under warranty, which they are required to do as a seller. They cannot point you to the manufacturer, the seller is responsible for handling warranty for the first two years:
https://eur-lex.europa.eu/EN/legal-content/summary/product-g...
Not to mention the standard is 30 day returns, more than double the legally mandated 14 for distance selling.
I don't understand why you were even talking to support - if it was clearly defective within half an hour (much less than 30 days) you could have just created a return yourself without talking to anybody?