I used BofA chat bot embedded in their app recently because I was unable to find a way to request a pin for my card. I was expecting the chat bot to find the link to their website where I can request the pin, and would consider a deep link within their app to the pin request UI a great UX.

Instead, the bot asked a few questions to clarify which account is for the pin and submitted a request to mail the pin, just like the experience talking to a real customer representative.

Next time when you see a bot that is likely using LLM integration, go ahead and give it a try. Worst case you can try some jailbreaking prompts and have some fun.