Re:How we reduced chargebacks by 30% (as a percentage of sales)
by anuraggoel on Wednesday January 28, 2009 @02:18PM
(#454263)
If people didn't like their service, wouldn't most of them ask for a refund (which would not be classified as a chargeback)? I believe chargebacks are usually intended for charges that the customer thinks are fraudulent.
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Re:How we reduced chargebacks by 30% (as a percentage of sales)
by there on Wednesday January 28, 2009 @02:22PM
(#454269)
a refund would have to go through 37signals, and they don't give refunds (http://www.37signals.com/refund). a chargeback just avoids the middleman and gets the customer his money back.
Re:How we reduced chargebacks by 30% (as a percentage of sales)
by petercooper on Wednesday January 28, 2009 @03:26PM
(#454397)
A lot of companies say they have no refund policy in public, but will refund if a customer complains enough or threatens a chargeback (just because it's so annoying to deal with).
A company like 37signals needs to say they don't give refunds to deflect complaints regarding if you close your account half way through a month.. "Why don't we get half this month's payment back?" etc, which would be an administrative nightmare.