Slack has raised our charges by $195k per year

Re:Slack has raised our charges by $195k per year by roncesvalles on Tuesday September 23, 2025 @03:39PM (#45351761)

I agree, this is the stuff that kills a brand. This incident alone and the "CEO"'s weasel apology turns me off from Slack entirely and indefinitely. I had almost forgotten that Slack was acquired by Salesforce. Now that I'm reminded, I will remember to avoid both.

Mainly I'm turned off by the possibility that deleting all historical chat data for an organization in arrears is even an option. It costs nothing for Slack to store that data. That even this is a control knob in their organization is a huge red flag. A more reasonable approach would be "chats are read-only until your dues are cleared", maybe later escalating to "your users may not log in". Threatening to destroy IP to collect dues is crazy.

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Re:Slack has raised our charges by $195k per year by jama211 on Wednesday September 24, 2025 @03:20PM (#45364833)

Yup, I would’ve considered slack in the past but now I know I never will, considering the CEO’s apology provides no guarantees they’ll help any other client with this issue currently or in the future unless they also cause a media fallout, and no details or transparency on how this occurred.

This should be treated like a massive data breach. No transparency = no trust.

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