Yeah, the bottom line is that things go wrong with Apps from time to time, and there are no human beings working there that you can talk to without upgrading your service.

I can't log in to the Apps account for one of my domains, and their error page says that no domain exists by that name, even though they are hosting email for it. It's a 30 second fix for anybody willing to look at it. But since I'm not paying for the premium account, nobody will even respond to my support mail.