Maybe you're lucky then. I have a similar issue as OP: I have a new dryer from LG that was rated very high by consumer reports but even at the "optimum dry" setting the clothes still stay wet and I often have to start a second drying cycle once the first one completes.

I highly doubt that running through 2 cycles saves energy compared to doing it right the first time.

Sorry to hear about your experience.

Kinda like a dumb tech support q.: you're cleaning out the lint filter before each use, right? :)

Second: are you sure it's your dryer? Maybe the washer isn't spinning them as dry as they need to be. Try using a washer cycle that spins harder/longer. Did you replace only the dryer w/o replacing the washer.

Everybody askes that. Yes, I know how to operator a dryer too. And mine leaves the clothes wet too. After a diligent effort to make the damn things work, they still suck.

I had this problem. Then we cleaned out ducts from the dryer to the exhaust vent on the outside of the house.

The duct was jammed full of lint. So, no air was flowing out. The dryer had a safety interlock that disabled the heater. This is why the clothes took so long to dry. It is also why we didn't start a fire and burn down the house.

Now we clean the ducts every 18 months and the dryer works great.

Ok, I won't spend effort trying to convince you. Good luck with that washer; not sure if it was Energy Star since you didn't mention it (1 of 3 2011 Samsung frontloaders was EnergyStar).

The guy at the applicance store was completely sympathetic; he hears it all the time. The washers are a widespread disappointment.

Yes, Energy Star rated. I literally got money from the water and power company for buying it.