"Slack" didn't do anything. A uninformed sales process included a customer it should not have, which was eventually resolved. Terms did end up changing, but for the better.

I'm willing to bet money that no one from the team or even area of the org chart that made that deal are still in that part of the org, or that any of them would have been involved in any situation that would have brought awareness of what was going on. Sales team have relatively high turnover, over like 25% anually. In my experience it's usually the least stable org chart in the company.

> Unlikely to be generations of execs.

There's probably been no less than ~6 executives that have been responsible for sales operations in that time frame, and that the sales process has been revamped and changes to how revenue is generated just as many times.