My sales people hated it. They all looked around clueless as to why they were handed another place to keep contacts. It do didn't anything they were told it would. Broken promises, shattered dreams, and an executive shocked that CRM means "place to store phone numbers."

It's sold as the magic sales tool that does everything. And it does do everything, as long as a developer builds whatever everything is you need first. Otherwise it doesn't do anything. That's pretty heartbreaking to watch people realize on repeat.