If you are deeply hurt by a consumer having a negative opinion of your consumer product, perhaps you should change industries.
It's not just a negative opinion, it's what this community decided to vote to the top as of my original response. That's kind of mean spirited.
"Not impressive" is "mean spirited"? Give me a break... It is barely even negative.
The implication being that employees who work at corporations that make luxury goods don't have feelings worth considering?