> My gripe with software engineers sometimes, they're often too divorced from real users and real use cases

I agree. In my current job, no developer ever talks to users. Projects involve multiple layers of subcontractors, and cross-vendor APIs are part of the bid/spec. Each layer’s purchasing department is in perpetual Bidding Mode while dev teams are already in the middle of doing the actual work. So by default, everyone is Strongly Discouraged From Talking To $VENDOR | $SUBCONTRACTOR | $USER.