Show HN: We built a better solution for customer analysis and support

Re:Show HN: We built a better solution for customer analysis... by forcer on Tuesday September 11, 2012 @02:34PM (#4507019)

Is it just me but I am getting quite annoyed by wonderfuly designed pages which really get you pumped to use the product but then when you click to Sign up you get this Waiting list option/ queue/ MVP style dissapointment? I would appreciate if posters made it upfront in the HN submission that signup is disabled.

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Re:Show HN: We built a better solution for customer analysis... by pbreit on Tuesday September 11, 2012 @02:54PM (#4507134)

I would ordinarily agree but not in this case. You actually can register and use the service immediately with some simple "curl-ing" in the terminal. Which I found to be a brilliant initial user experience.

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Re:Show HN: We built a better solution for customer analysis... by jasongullickson on Tuesday September 11, 2012 @03:05PM (#4507199)

I was just about to say that! Very smart to target the developer audience by focusing on how they will interact with the product (also brave).

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Re:Show HN: We built a better solution for customer analysis... by corywatilo on Tuesday September 11, 2012 @02:40PM (#4507047)

Actually you can register and use it right now through the API! Since the best way to use Less Neglect is by integrating through the API, we opted to launch using that method.

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Re:Show HN: We built a better solution for customer analysis... by dirtyaura on Tuesday September 11, 2012 @04:16PM (#4507575)

Really good idea. I'm going to steal it, if that's okay :)

Developers who get it are immediately delighted so you create a positive experience from the start for your first users and naturally limit the early access to people who can actually start pushing data to your service themselves.

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Re:Show HN: We built a better solution for customer analysis... by thegooley on Tuesday September 11, 2012 @04:22PM (#4507601)

Damn! I should have patented it!

Yes, please steal it. We debated whether it would be a good idea to do API-only registration, but the response so far has been mostly really positive.

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Re:Show HN: We built a better solution for customer analysis... by agilebyte on Tuesday September 11, 2012 @06:00PM (#4507977)

Prior art... other startups have beaten you to it already.

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