I agree.. I've just tried it. It took forever to load and when it was loaded, I felt in an ugly wysiwyg editor with buttons and editable fields everywhere. I was troubled and had no idea where to look or click.

I feel that I really didn't give rizzoma a fair tryout but then if the first impression is overwhelming and scary, it's hard to move forward.

I'd suggest cutting all the crap and introduce more complex features over time.. or when it's needed.

Same experience here. I think compared to Ops site, Rizzoma is over-engineered out of the wazoo. Once you start adding features for everyone, their grandma and their dog, things are bound to get complicated. The Ops site is such a simple and a breath of fresh air.

Could you provide links to services that are you talking about?

Actually you right. Rizzoma have too complicated UX. In couple weeks we are going to release new version of our interface and I hope it will much easier in user perception

Yet a fighter jet gives you so much power.

But requires 20 years of learning to understand how to operate.