FWIW, I bought a Craftsman 1/4" drive ratchet/socket set at a Lowes Home Improvement store last year, and when I got it home and started messing with it, the ratchet jammed up immediately (before even being used on any actual fastener). I drove back over there the next day and the lady at the service desk took a quick look, said "go get another one off the shelf and come back here." I did, and by the time I got back she'd finished whatever paperwork needed to be done, handed me some $whatever and said "have a nice day."

Maybe not quite as hassle free as in years past, but I found the experience acceptable enough.