I would imagine OP is probably mining service call summaries to find common service issues, or at least that's what I would do.

That's what everyone says they'll do and then it never gets touched again.

I guess you just know better than everyone, include the people who do look at user interactions. I know I've done it, so I must be no one.

I guess I'm no one too because I've done plenty of call analyses too.

We should start a company!

we do

Advanced organizations (think not startups, but companies that have had years of decades of profit in the public market) might have solved all the low-hanging fruit problems and have staff doing things like automated quality audits (search summaries for swearing, abusive language, etc).

I've worked at both. It is extremely rare that anyone ever does it.

And you could save a bunch of money by replacing the staff that do that with LLMs!