Re:Tray.io - powerful email assistant
by bpatrianakos on Sunday September 09, 2012 @05:08PM
(#4497003)
Time-sensitive is so subjective that it'd be difficult to say the least if not impossible to properly implement. The only 100% guaranteed way of making sure a rule gets applied to time sensitive emails would be to train senders to add a word or code to the subject or body of the message. But again, this is based on my subjective definition of time sensitive. To me, time sensitive means someone I know sends me an email and they need a reply or at least my attention right away. That leaves out things like leads coming in from NetSuite or Salesforce (as mentioned in other replies) or automated emails that cannot be trained. It also means that I'd have to train a lot of people to do this and I may leave out some people by accident and then I'd have to train every new contact to do it on top of deciding whether or not the contact is important enough for me to allow them to send me emails that'll alert me instantly.
There's just so much to it that it seems like something only a human could do. That said, the guy from tray.io who replied with a potential solution seems to be on the right track. Its not a perfect solution but it's good enough and sometimes good enough is all you can do.
we are working with our current alpha users to find the right sort of rules that help them with their email.
The idea would be that you could setup custom rules based on the people who email you, or other web services you use, for example if a hot lead in sales force emailed you while your in a meeting, then forward it via SMS.
Being able to pickout a "time sensistive" email would really depend on what you consider time sensitive, but im sure we could provide something that would help.. email dom at tray.io and we can talk more about how tray could help fix your issue..?
Re:Tray.io - powerful email assistant
by lessnonymous on Sunday September 09, 2012 @06:26AM
(#4495475)
Is there any intention to add machine learning to the system so it can realise I never read email from particular people, but that something from a particular user I'm all over it?
yes, there is going to be machine learning and analytics processing.. Eventually rules would be suggested to you, and some rules would take advantage of all the information that has been learned about your account
The only problem are time-sensitive emails. For those I still need to periodically check my inbox to see if something urgent's come up.
If there's a way to tell Tray "If time-sensitive email, send me a tweet", that would be superbly magnificent. The landing page doesn't seem to indicate this.