The principal-agent problem means usability isn't actually a deciding factor. Business users might prioritize that but the buyers (C suite) choose on ROI and metric

This is actually not unique to healthcare (see others above posting about Learning Management Systems and Workday). As a result, most enterprise software across verticals is similarly dated. Some research here: https://open.substack.com/pub/healthapiguy/p/there-will-be-b...