> And the comms we’re seeing look bad.

Right or wrong, those messages look like very standard AWS-speak for "this is your mistake, not ours".

I have no idea if that's a reasonable stance or not, but I _will_ say that AWS's internal culture contributes to this sort of bad press. If they would respond to their customers with even a trace of empathy and ownership, this post would likely never have been written.

If that's the case, then the mistake isn't that a support agent made the mistake, the mistake is that such a mistake was even possible.

I really love this game of debating the appropriate derivative of a mistake.

Maybe the mistake was inventing non-immutable data storage?