Because products never become next level amazing. Hardware got so fast and yet most software keeps getting bloated. Given a choice between writing near perfect software and cramming more features, almost all companies cater to more features (except in some rare domains or cases). Both because the latter is easier and because that's what people demand (not by their words but by their expressed preferences).

The market has reached an equilibrium of the minimum quality a business can get away with before customers switch away. Customers usually prioritize time to market or price before quality. There’s still a niche for excellent quality tech but you will pay much more for it.

1. Software issues are not merely technical, they’re human. Someone has to care about the issue and prioritize it and get it fixed. 2. Many products don’t compete on software because there are more substantive market forces at play.

AI won’t fundamentally alter either of these facts.