Re:Overlay101: Contextual help for your webapp
by casenelson on Wednesday August 29, 2012 @06:03PM
(#4451634)
Great feedback, I truly appreciate it.
Please feel free to contact me directly: case (at) protopattern (dot) com We really want to work with early customers to make sure that our app does what their apps need.
I think your highlighted benefits don't really align with what someone who needs your product REALLY wants: a ridiculously easy, simple, zero engineering way to give (and update) product/feature tours.
Your benefits also miss the mark on why people want tour systems. It's not because they're professional or empowering. It boils down to time, money and ease. You do talk about saving money and time, but it's the second bullet, and i stopped reading before then.
I just realized that I need this. I'll be signing up.