Thanks for the feedback. We're definitely still working through our pricing model, so I appreciate the suggestion.

As we state in our FAQ, there's a number of ways you can cobble together a free solution on your own that will accomplish some of the same things, but it'll take longer and will lack a lot of features. At $20 / month, our solution doesn't have to save much time to be worth it, or at least that's the thinking. Guess we'll see :)

Pricing really seems to be the most troubling point. I really think there should be some free scaled back option. The question is where to draw the line of what you can give away for free and what people absolutely must pay for. I guess you could draw the line at "things you can't do with a Google Alert" so things like responding directly, monitoring multiple brands, filtering, etc. But at least let me see buzz about 1 brand for free. Then I'll sign up and I'll consider paying for premium services.

How about the first 20 mentions of your company free per month for the basic account - then go into the packages..

Good luck