Re:Facebook is starting to feed its AI with private, unpubli...
by rglullis on Saturday June 28, 2025 @10:49AM
(#44405089)
>"Our decisions are better because a computer made them"
This is the root of the problem, and it is (relatively) easy to solve: make any decision taken by the computer directly attributed to the CEO. Let them have some Skin in The Game, it should be more than enough to align the risk and the rewards.
I totally agree that the injustices at play here are already long baked in and this is not the harbinger of doom, medical billing already sucks immense amounts of ass and this isn't changing it much? But it is changing it and worse, it's infusing the credibility of automation, even in a small way, into a system. "Our decisions are better because a computer made them" which doesn't deal at all with how we don't fully understand how these systems work or what their reasoning is for any particular claim.
Insofar as we must have profit-generating investment funds masquerading as healthcare providers, I don't think it's asking a ton that they be made to continue employing people to handle claims, and customer service for that matter. They're already some of the most profitable corporations on the planet, are costs really needing cutting here?