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A comment on Show HN: We moved from AWS to Hetzner, saved 90%, kept ISO 27001 with Ansible. Parent comment

Re:Show HN: We moved from AWS to Hetzner, saved 90%, kept IS... by steveBK123 on Saturday June 21, 2025 @09:23AM (#44337418)
I think both things are true - people overestimate the level of support provided by AWS, but also re-building the laundry list of stuff OP did in-house to save $24k/year seems onerous.

But the idea that AWS provides some sort of white glove 24/7 support is laughable for anyone that's ever run into issues with one of their products...

[ Parent | on HN ]
Re:Show HN: We moved from AWS to Hetzner, saved 90%, kept IS... by jbverschoor on Saturday June 21, 2025 @12:45PM (#44338909)
It’s mostly stuff they would have done on aws anyway, and probably with crappy tools/reproducability
[ Parent | on HN ]
Re:Show HN: We moved from AWS to Hetzner, saved 90%, kept IS... by tekla on Saturday June 21, 2025 @01:29PM (#44339210)
I love the fact that AWS was willing to make kernel updates to support our use cases within a week of flagging it
[ Parent | on HN ]
Re:Show HN: We moved from AWS to Hetzner, saved 90%, kept IS... by literallyroy on Saturday June 21, 2025 @03:39PM (#44340166)
Only incident we needed AWS support we had an engineer on call with us for several hours (including a shift change for them). Might’ve been a one-off but has seemed like their support is pretty phenomenal (also talked with someone who worked there and they thought it was good).
[ Parent | on HN ]
Re:Show HN: We moved from AWS to Hetzner, saved 90%, kept IS... by everfrustrated on Saturday June 21, 2025 @05:03PM (#44340710)
If you pay for enterprise support they will absolutely stay on a call with you during a production outage. Best support I've seen from any of the vendors I've used.
[ Parent | on HN ]
Re:Show HN: We moved from AWS to Hetzner, saved 90%, kept IS... by NomiJ on Thursday July 03, 2025 @10:53AM (#44455679)
100% this. I have used support multiple times, there were times when calls took more than 12 hours. We used basic and Whenever I needed support I turned on to "Business" - from memory it costed 100 bucks a month.
[ Parent | on HN ]