Our support ticket volume was overwhelming,so we built an AI to handle 80% of it

Re:Our support ticket volume was overwhelming,so we built an... by SquidJack on Friday June 20, 2025 @04:00AM (#44325588)

we have FAQ section with a brochure in each category of the product but most of them want to clarify specific them about their use case (context) so they contact the support to verify this works 100% for their use case.

this is not an normal chat bot we have 100s repeated question and find a pattern within them so based on the documentation we can predict what kind of question that the user can possibly ask so based on this we have implemented our own custom RAG solution that has high accuracy with relevant context with minimal latency.

also we have human in loop concept in the upcoming update

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Re:Our support ticket volume was overwhelming,so we built an... by magicalhippo on Friday June 20, 2025 @05:03AM (#44325846)

Yeah I meant chat bot in the sense that it's not plugging into an email loop (currently). That's fine, just asking.

Sounds interesting, will check it out from another computer.

BTW, figured out it was some DNSSEC issue causing the domain not to resolve, getting "NSEC(3) missing" in my PiHole, which seems to be correct[1]. Guess I should have taken the hint[2].

[1]: https://dnsviz.net/d/www.kasp.chat/dnssec/

[2]: https://news.ycombinator.com/item?id=44320497

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