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A comment on Our support ticket volume was overwhelming,so we built an AI to handle 80% of it. Parent comment

Re:Our support ticket volume was overwhelming,so we built an... by SquidJack on Friday June 20, 2025 @01:05AM (#44324889)
we have thousand of product each have slight different variation for each product ex: Product EZ01 has this feature were EZO2 have a different feature in our website we have a brochure to see all the details but most of the user don't want to download and read they just open the Support and ask questions about the product and detail that was the issue we are facing
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Re:Our support ticket volume was overwhelming,so we built an... by walls on Sunday June 22, 2025 @06:17PM (#44350766)
You seem to be digging yourself a bigger hole.
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