I don’t think that it would be OK to threaten any customer service person with physical harm (but it happens all the time, nonetheless. Check out notalwaysright.com), but I also know that customer service people have a responsibility to ensure the safety of their patrons. Kicking folks out in a bad neighborhood could have cost Uber quite a bit, and it’s surprising that there seemed to be no recourse. It’s entirely possible the driver was ignorant of company policy.
I've lived in urban areas my whole life. Including some of the largest cities in North America. While there's places I consider higher risk, and routes I wouldn't typically take, simply existing in some neighborhood in Milwaukee isn't some existential threat to life and limb.
Keep your head down and walk a few blocks to somewhere safer and get a cab/uber/lyft out of there if needed.
Heck, book another Uber, you know at least one driver is in the neighborhood.
As for booking another Uber, anyone that has lived in less-than-pristine areas, knows that these neighborhoods can be “blacklisted.” You can’t get Ubers or cabs to come in.
Nobody who has ever been in a dangerous neighborhood would have this opinion unless they’re truly callous
I just do not care if my customer service agent has a bad time after putting me in a dangerous situation.
Do people not realize that this is how the world works? If you are serving customers, putting them IN DANGER, yes EVEN if it was at their own request, is what is actually wrong.
You don’t let someone ride a roller coaster unrestrained. You don’t let someone eat room temperature meat. You don’t drop a family off in an extremely dangerous neighborhood. Any employee would be right to be ridiculed for allowing any of these things - ESPECIALLY when a child is concerned.