Re:Waymo rides cost more than Uber or Lyft – and people are ...
by ghaff on Saturday June 14, 2025 @03:56PM
(#44278434)
Basically Level 1 call center stuff is useless for anyone who knows what they are doing (and hasn't just made a knucklehead mistake). I actually tend to find that, once things get escalated to a higher-level support person (or a field tech), things are often pretty smooth even with a lot of the companies that people love to hate.
Just wait until your human needs inside the bowels of some corporate or government bureaucracy, that no matter what will inevitably make either human or algorithmically generated mistakes, are being "attended" by some AI agent that can feel nothing, cares nothing and of course doesn't really think for itself or use common sense outside the bounds of formal rules, and you find yourself fucked over by this in some absurd way.
Imagine all the so-called customer service (almost entirely non-human) that Google shafts its users with, about which so many people on HN have complained, but writ much larger, in all kinds of far more vital user attention scenarios.
No thank you. Human bureaucrats are bad enough, but at least there's an avenue for empathy and flexibility in many cases.
The AI fawning on some comments here lives in a bubble of perfect expectations that will die a horrible death in the real world, or cause people horrible miseries in that same real world.