The quality is across the board, but one thing I’ve found consistent is the terrible quality seats. The seats feel like it’s just cardboard supporting you that pops in and out as you move with the car.

It’s rare to get an actual luxury car even when paying more.

Their promise of “professional” drivers is also wild. Sometimes you get a guy who’s friendly and seems eager to please and helpful with luggage, but I’ve had plenty of downright rude drivers who feel inconvenienced by my presence.

This is my general observation about life (at least in the US) these days: the seeming prevalence of people who think they're doing you a favor by doing their job.