Re:PR Nightmare: Charging passengers of Hudson plane crash a...
by HeyLaughingBoy on Tuesday January 20, 2009 @01:16PM
(#442001)
And now, someone at the front line does what they were trained to do perfectly and you raise a fuss
That IS the problem. They shouldn't be trained to blindly follow "rules," they should be trained to help customers. That means knowing when the rules shouldn't apply!
That IS the problem. They shouldn't be trained to blindly follow "rules," they should be trained to help customers. That means knowing when the rules shouldn't apply!