I’m 100% with you on that big point - the process just be “here’s what we have for you, do you have any missing data?” and 99% of people can just click “ok”. Your comment about the agent reminded me of a former coworker whose mother was an IRS auditor: she commented that most people assumed it was going to be some horrible ordeal and were surprised a) that she was a normal suburban mom rather than the Gestapo and b) ended up finding deductions such that close to half of the people she talked to came out ahead.