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Re:PR Nightmare: Charging passengers of Hudson plane crash a... by sokoloff on Tuesday January 20, 2009 @08:07AM (#441676)
From what I can tell, Spirit hasn't done one thing right in this whole situation for these passengers.

Spirit cancelled their original flight, booked them on USAir.

USAir is the carrier that employed the pilots and cabin crew that got everyone out, saved lives, etc.

Spirit then said "That'll be $90 cancellation fee, please."

(Spirit has since gone back on the very last point.)

That last point is merely the reversal of a wrong, which doesn't make it worthy of an "Atta boy, Spirit!" IMO.

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