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A comment on PR Nightmare: Charging passengers of Hudson plane crash a cancellation fee. Parent comment

Re:PR Nightmare: Charging passengers of Hudson plane crash a... by dcurtis on Tuesday January 20, 2009 @06:43AM (#441627)
Zappos has amazing phone support. They require all employees from all departments to spend time talking to real customers. Even Tony, the CEO, does customer support calls.
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Re:PR Nightmare: Charging passengers of Hudson plane crash a... by tptacek on Tuesday January 20, 2009 @10:09AM (#441783)
The counterexample for bad rules in "The Knack" was the CEO of JetBlue, who served as the author's flight attendant on one of his flights; apparently, he used to do that a lot.
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