Re:PR Nightmare: Charging passengers of Hudson plane crash a...
by noonespecial on Tuesday January 20, 2009 @01:09AM
(#441448)
All the arguments are good. Automated system, stuff happens, out of their control, etc. The result is still absurd.
I need to cancel my return trip because the plane you put me on crashed. A human being looked at a computer screen and said, "I'm sorry sir, there's a $90 cancellation fee for not returning on the scheduled flight."
But, but it crashed. I had to swim to a ferry boat in the frikkin' Hudson!
If I really felt like I had to say that to this man on the phone, I'd just hang it up, get my stuff and walk out. The cognitive dissonance generated by that level of absurdity would seriously threaten my grip on sanity. If I was lucky, I'd make it before collapsing into a quivering heap, reciting Dr. Suess books endlessly...
I need to cancel my return trip because the plane you put me on crashed. A human being looked at a computer screen and said, "I'm sorry sir, there's a $90 cancellation fee for not returning on the scheduled flight."
But, but it crashed. I had to swim to a ferry boat in the frikkin' Hudson!
If I really felt like I had to say that to this man on the phone, I'd just hang it up, get my stuff and walk out. The cognitive dissonance generated by that level of absurdity would seriously threaten my grip on sanity. If I was lucky, I'd make it before collapsing into a quivering heap, reciting Dr. Suess books endlessly...