News for hackers. Stuff that matters.

A comment on Show HN: SVG Animation Software. Parent comment

Re:Show HN: SVG Animation Software by msarca on Sunday May 25, 2025 @05:10PM (#44091159)
TBH, I'm a bit surprised by this interpretation, as we don't have this problem with customers. Maybe it's an HN thing. I think we were only asked once or twice about how updates work. I'll take a look at CleanShot though. Thanks!
[ Parent | on HN ]
Re:Show HN: SVG Animation Software by dceddia on Sunday May 25, 2025 @05:23PM (#44091266)
Have you hit the point where they have to pay again, yet?

My product was originally offered as “one time purchase, one year of updates”, and the customer confusion/anger didn’t show up until I offered a discounted early renewal over Black Friday a few years back.

[ Parent | on HN ]
Re:Show HN: SVG Animation Software by msarca on Sunday May 25, 2025 @05:38PM (#44091420)
No, not yet, but I'm confident our customers will not be confused. We'll see.
[ Parent | on HN ]