I'd run into problems before where I showed up at the desk at Planet Fitness, got told my cancellation would be forwarded to the manager and it wasn't.

When my evil twin made my situation at Planet Fitness untenable [1] "we" found the life hack of going to the desk with my tall and awkward looking son and an overweight and foul smelling friend which resulted in my not getting the runaround at all.

[1] fortunately the end of my evil twin