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Re:Apple Suspends Over-the-Phone AppleID Password Resets by bigiain on Wednesday August 08, 2012 @02:36AM (#4354269)
At the very least, he system needs to raise big red flags if a CC added very recently is used for validation. A system I built a few years back would alert customer service if any of the validating data was less than a month old, and would let them use it if it was less than a week old. (So yeah, if you forgot your password in the week after you changed address, you were locked out for a week. That was a business risk deemed "acceptable" by the client.)

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