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A comment on Ask HN: The agent lied to you, how will you handle it?.

Re:Ask HN: The agent lied to you, how will you handle it? by gregjor on Saturday March 29, 2025 @02:19AM (#43513231)
Don’t trust important business processes or customer relationships to half-baked tech.

This kind of thing tells your customer very clearly how little your company cares about them. Calling a chatbot an “agent” doesn’t make the experience better for the customer.

[ Parent | on HN ]
Re:Ask HN: The agent lied to you, how will you handle it? by yeeyang on Saturday March 29, 2025 @02:35AM (#43513303)
We use this method to help users solve problems, and there are many successful cases.
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Re:Ask HN: The agent lied to you, how will you handle it? by tailspin2019 on Saturday March 29, 2025 @01:33PM (#43517119)
FWIW I’m tentatively bullish on AI (for specific use cases) but I have never once… ever… ever… had a useful interaction with a customer service chatbot.
[ Parent | on HN ]