That’s a wild story, thanks for sharing - I find interfacing with external IT teams extraordinarily frustrating. I suspect it’s because businesses often don’t manage their IT teams well or have a good process to expedite business -> IT requests that really should be super easy and provide a lot of tangible value for the amount of comparative effort involved.

I’ve run into outright malicious stuff internally like this, but never externally - I would probably go apoplectic if I was your friend