Re:Launch HN: Modernbanc (YC W20) – Modern and fast accounti...
by gregorygev on Wednesday March 26, 2025 @02:34AM
(#43479396)
We extended the trial period to 30 days now.
The original intent behind 14 days was to force a deadline onto user to get set-up properly and realize value of the product. (Seeing their financials in real-time)
Though the comment above justifiably mentioned that some folks might want an entire accounting period to run books in parallel while evaluating. We'll keep looking into this.
If you give the user time to get through all of the integrations/setup steps, you should be even more confident in your ability to convert them as they're invested at that point.
If you're worried about the 'load' of a user on your SaaS, then you have bigger issues to solve because the unit economics of having a low usage/free tier user should be essentially free. If a user does require a lot of human touch/support during their trial, then I feel like you handle that manually on a case by case basis. It's likely going to be rare and you can decide how to handle (eg. talk to them about paying for support / moving to a paid plan / etc). I tend to believe you're missing out on the learning and feedback loop from these types of users even if you perceive them as unprofitable or what have you.