She already knew that something is not normal in the test result, so she could just have typed the text from the result in google but sure sending a picture is faster on a mobile device.

Btw I agree AI can help, my issue is with greedy people salivating for money while attempting to do "AI doctor", "AI teacher" "AI physiatrist" , this important AIs should be build by non profits and correctly checked by competent people for safety. Because of $$ reasons this AIs will be marketed with more abilities then they have and the downsides will be hidden, again because of $$