Objection! You don’t have Ace Attorney style court hearings at work where you can ”show the paper trail” as evidence?
> I'm trying to imagine the scene where you "show the paper trail" to achieve victory over your angry colleagues! That's when my bullshit detector is all up in the red zone.
The scene is someone sitting at a computer replying to a chiding email with a blurb about having previously sent a notice and said notice attached. It's not really that theatrical or hard to imagine.
One of the good things with process frameworks like ITIL is the way to keep track of who needs to know what. You basically are required to inform everyone if no one protest to you or some manager you can do whatever.
It is alot better when you have someone who keeps track of these changes and says no if needed. As always a drama free work environment makes this easier.
Something fishy about this comment. Apparently you "do this all the time", spelling out the magic phrase you use like a template. Are you sure this is your anecdote and not a projection of how you'd like to be operating at work, as per the main article?
I'm trying to imagine the scene where you "show the paper trail" to achieve victory over your angry colleagues! That's when my bullshit detector is all up in the red zone.