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A comment on UnitedHealth hired a defamation law firm to go after social media posts criticiz. Parent comment

Re:UnitedHealth hired a defamation law firm to go after soci... by IG_Semmelweiss on Tuesday February 11, 2025 @03:17PM (#43017804)
Agree.

You have pesky PHI in the middle. Funny how of all things, PHI hasn't done a thing to prevent data leaks in healthcare, but it has done fairly well in hindering all async communications with payors.

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Re:UnitedHealth hired a defamation law firm to go after soci... by lotsofpulp on Tuesday February 11, 2025 @03:42PM (#43018109)
That’s not an excuse. There are messaging systems inside electronic medical record software they can use. If my healthcare provider can communicate to me via a website and show me all my labs and results and even synchronize with the Apple health app on my phone, surely, a doctor should be able to message an employee of the managed care organization.
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Re:UnitedHealth hired a defamation law firm to go after soci... by nradov on Tuesday February 11, 2025 @06:44PM (#43019837)
Right. Specifically all modern EHR applications now support DirectTrust Direct Secure Messaging. This is basically just regular email with standardized encryption and other added security features necessary to make it HIPAA compliant.

https://directtrust.org/what-we-do/direct-secure-messaging

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Re:UnitedHealth hired a defamation law firm to go after soci... by IG_Semmelweiss on Wednesday February 12, 2025 @12:46PM (#43027720)
its not an excuse, it is an observation based on fact
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