"Every single time I called any of these three companies, I had to sit and listen to elevator music for 3 to 30 minutes. Every individual rep starts over from the beginning, asking you your "first and last name please", as if they had no CRM, no DB, no internal communication whatsover."

While this is a valid complaint, I hardly expect Google's "disruption" will result in anything except even _worse_ customer communication. I can just imagine Google expecting people to be perfectly OK with getting billing/service problems resolved on a crowdsourced community forum…