Re:It's not 'emotional labour', it's kin work
by alex_c on Monday February 03, 2025 @01:34PM
(#42921272)
>What's the alternative? A customer service job where you can be rude? There are cultural norms which we all have to obey in a workplace.
Yes, it is a cultural norm. It varies from culture to culture.
There are lots of countries / cultures where "neutral" customer service - say, at a restaurant - is perfectly fine. Others have a baseline expectation for "friendly" service. To the latter, the former might come across as rude...
Re:It's not 'emotional labour', it's kin work
by apelapan on Monday February 03, 2025 @04:25PM
(#42923421)
When visiting the US, I time and time again started telling service staff about how my day was, because they seemed so sincerely happy to meet me and interested in how I was doing.
Yes, it is a cultural norm. It varies from culture to culture.
There are lots of countries / cultures where "neutral" customer service - say, at a restaurant - is perfectly fine. Others have a baseline expectation for "friendly" service. To the latter, the former might come across as rude...