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A comment on It's not 'emotional labour', it's kin work. Parent comment

Re:It's not 'emotional labour', it's kin work by lalaithion on Monday February 03, 2025 @01:28PM (#42921199)
It's not "extending" anything, that's the original definition of emotional labor. It's been extended to refer to around-the-house maintenance

> What's the alternative? A customer service job where you can be rude?

There is a lot of room between "faked niceness" and "rudeness". Nothing bad would happen if employees were allowed to behave neutrally towards customers.

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Re:It's not 'emotional labour', it's kin work by SoftTalker on Monday February 03, 2025 @01:43PM (#42921356)
"Neutrally friendly" is what I would call ideal. Not disinterested, but not over the top fake either. Just pleasant and to the point.
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