We used Sonos at a place I used to work, and it was easily one of the worst tech experiences I've ever had. Constant issues. We had a 10-step troubleshooting guide that had to be referenced daily (until everyone had memorized the steps out of repetition), with a bonus (half-)joke step that was "dash it to the ground". Even during the infrequent and intermittent working periods, it was nothing special.

I've always been amazed at how different my experience apparently was to everyone else's, because I only ever see glowing praise (before the apparently disastrous new app rollout, which still sounds like a better experience than I had). I can only assume there were significant updates and improvements in the time since, because the company wouldn't have lasted a month if our experience was typical.