Glad to hear you spent enough money (or most likely your employer spent enough) to get that status, the airline probably really appreciates it, right about as much as the next 80,000 ahead of you. But perhaps they appreciate those customers just a smidge more.

Hate to break it to you, but all airlines, regardless of status programs have issues. Some are just better at hiding them than others. It’s kind of humorous how a simple story elicits such a feeling of a personal attack. Perhaps try flying private if you’re traveling that much?